Shipping policy
Shipping Policy
Thank you for shopping with Pretty by Design!
We take great care in packaging and shipping every order to ensure it arrives safely.
Processing Time
Orders are typically processed and shipped within 2 business day after payment is received (excluding weekends and holidays).
Shipping Methods
Shipping options and costs are calculated at checkout based on your location and the items purchased.
Order Tracking
Once your order ships, you will receive tracking information so you can monitor your package’s delivery.
Delivered Packages
Once a package has been marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.
If your tracking shows your package was delivered but you cannot locate it, please:
- Verify the shipping address provided at checkout.
- Check around your property and with household members.
- Ask neighbors if they accepted the package.
- Contact the shipping carrier for assistance.
- If you believe your package was stolen, contact your local law enforcement agency.
Pretty by Design does not offer refunds or replacements for packages that the shipping carrier has marked as delivered.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect addresses provided by the customer.
Damaged Packages
If your order arrives damaged, please contact us within 3 days of delivery and include photos of both the item and the packaging so we can assist you.
Questions
If you have any questions about your order or shipping, please contact us and we’ll be happy to help.